Politique de remboursement

Return and Refund Policy

Returns

We do not accept voluntary returns or exchanges beyond the rights required by applicable law. For online orders within the European Union, the statutory 14-day right of withdrawal applies.

Within this period, you may withdraw from your purchase without giving a reason, unless a statutory exception to the right of withdrawal applies.

If you exercise your right of withdrawal, the product must generally be returned in a condition that allows us to inspect the goods. The direct cost of returning the product is the responsibility of the customer, unless otherwise stated by us or required by applicable law.

To initiate a withdrawal or submit a return request, please contact us at support@austriamarket.org. Please do not send any products back before receiving return instructions from us.

Defective or Damaged Products

Please inspect your order immediately after delivery. If the product is defective, damaged, or different from what you ordered, please contact us as soon as possible at support@austriamarket.org and, if possible, provide photos or videos showing the issue.

If a product is confirmed to be defective or damaged and a full refund is required by law or agreed upon by us, we will issue a full refund of the purchase price. We will also cover the reasonable return shipping costs for valid claims relating to defective or damaged products, where required by applicable law.

Refunds

For approved refunds, the applicable amount will generally be refunded to the original payment method used for the purchase.

Please note that the time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

Nothing in this policy limits or excludes your statutory consumer rights. For defective or non-conforming products, applicable consumer protection laws may provide remedies such as repair, replacement, price reduction, or a full refund, depending on the circumstances.

Exchanges

We do not offer voluntary exchanges.

If you are entitled to a replacement because a product is defective, damaged, or does not conform to your order, please contact us at support@austriamarket.org, and we will assist you with the appropriate solution.